For Customer Service That Never Stops
Zoho Desk powers faster issue resolution, boosts customer retention, and enchances overall customer happiness.
Happier Customers
Thrive on customer happiness with Zoho Desk! Stay accessible, deliver quick, accurate resolutions, and make doing business with you easy.
Healthier Businesses
Deliver on your customer service exellence promise - track actionable metrics and customer sentiments to consistently deliver value.
Empowered Agents
Ace customer service at every step! Zoho Desk equips agents with powerful tools and context to stay productive, confident and organized.
Integrates with your apps
Zoho Desk integrates with over 200 of the most popular third-party apps, and more than 50 native apps.
What is Zoho Desk?
Manage conversations across multiple channels
Help your customers on their preferred channels, all from one unified platform.
Line OA
Integrate your customer service with your existing Line Official Account
Enable simple email communication, fueled by context.
Telephony
Connect your existing SIP enabled local telephone number with Zoho Voice.
Facebook Chat
Streamline your social media presence through your help desk.
Web Chatbot
Offer real-time chat support with our Business Messaging platform.
Web Forms
Gather vital information to deliver enhanced service experiences with Zoho Forms or Google Forms
Empower every agent to delight every customer
Here's everything our agents need to collaborate, communicate and secure those customer relationships.
Collect and fill in essential ticket information effortlessly
Make it seamless for your agents and customers to raise a ticket. Collect all the essentials required to offer quick service with layouts while preventing agents and customers from filling in repetitive and common fields with prefilled templates.
Acknowledge every ticket automatically
Build strong customer relations by sending automated acknowledgement emails while retaining the personal touch with email templates.
Send tailored responses to every customer
Desk's unified interface allows you to quickly and conveniently access your customer's details, their current stage in the customer lifecycle journey, and all their previous interactions, so your agents can deliver personalized service effortlessly.
Deliver timely and valuable responses
Drafting the same response repeatedly can be time-consuming and frustrating for your agents. With pre-written responses, and automated article and reply suggestions, equip your agents to send prompt and informative responses.
Review the complete ticket journey in one place
Dealing with one customer's request can involve multiple steps, and it can become difficult to trace and follow up on each one. With Desk, your agents can set up reminders, schedule tasks, and view all the stages and changes a ticket went through in the same place.
Pricing Plan
| Express |
| 7 USD |
| per user/month |
| Social media |
| Web form |
| Direct assignment |
| Workflows |
| Custom domain |
| Multi-level escalations |
| Ticket timeline & history |
| Contact management |
| Standard |
| 14 USD |
| per user/month |
| Everything in Express + |
| Business messaging |
| Instant messaging |
| Community forum |
| Knowledge base |
| Work modes |
| Generative AI |
| ASAP self-service widget |
| Customer happiness ratings |
| Custom reports and dashboards |
| Professional |
| 23 USD |
| per user/month |
| Everything in Standard + |
| Telephony |
| Blueprints |
| Multi-department |
| Round-robin assignment |
| Custom lookups fields |
| Multilingual help center |
| Parent-child ticketing |
| Custom actions |
| Webhooks |
| Enterprise |
| 40 USD |
| per user/month |
| Everything in Professional + |
| Answer bot |
| Zia, AI assistant |
| Live chat (Zoho SalesIQ) |
| Guided Conversations |
| Skill-based assignment |
| Multi-level IVR |
| Multi-brand help center |
| Custom modules |
| Validation rules |
| Sandbox |
Ai Powered Customer Service
With AI-powered autonomy, laser-focused precision, and lightning-fast speed, Zia Agents take on the support grunt work, so your team can focus on doing the great work.